Privacy Policy

Last updated: April 8, 2026

SVSD Billing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmacy billing software and website at www.svsdbilling.in.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Your name, pharmacy name, mobile number, email address, and GST/drug license number when you register.
• Business Data: Purchase records, sale invoices, product inventory, distributor details, and customer information that you enter into the software.
• Usage Data: Information about how you use our software, such as pages visited, features used, and time spent.
• Device Information: IP address, browser type, and device information for security and troubleshooting purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our billing software services
• Process transactions and send related invoices and receipts
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse usage patterns to improve user experience
• Detect and prevent fraudulent or unauthorised use

3. Data Storage and Security

Your data is stored on secure servers hosted in India. We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for all data in transit
• Regular automated backups to prevent data loss
• Role-based access controls to limit who can access data
• Regular security audits and vulnerability assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell, trade, or rent your personal or business data to third parties. We may share your information only in the following limited circumstances:

• With your explicit consent
• With trusted service providers who assist in operating our software (e.g., hosting providers), under strict confidentiality agreements
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of SVSD Billing, our users, or others

5. Your Business Data Ownership

You retain full ownership of all business data you enter into SVSD Billing — your product lists, customer details, invoices, and purchase records. We act only as a data processor on your behalf. You may export or delete your data at any time by contacting our support team.

6. Cookies

We use cookies and similar tracking technologies to maintain your login session and remember your preferences. You can control cookies through your browser settings, though disabling cookies may affect some functionality.

7. Third-Party Services

Our software may integrate with third-party services such as SMS gateways (for OTP), payment processors, and Google Fonts. These services have their own privacy policies, and we recommend reviewing them.

8. Children's Privacy

SVSD Billing is a business software platform not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the software after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: privacy@svsdbilling.in
• WhatsApp: +91 99999 99999
• Address: Andhra Pradesh, India